Haworth Guarantee/ Shipping

30 Day Return Guarantee!!*

When you purchase an item through our website you are entitled to Haworth’s 30 Day Return Guarantee. That means that when you make a purchase through our website you can rest assured that if for some reason the product is not as you expected, you can return it for a store credit to the same value of the purchase price of the item. It’s just one extra way that we like to create peace-of-mind for our customers because we know what it’s like to buy an instrument you haven’t even got the chance to play yet!

*May not apply to externally financed items (GE, Studio 19 etc). Please contact us for further details.

Price match guarantee**

Haworth’s guarantee to match any advertised price lower than ours. This applies only to NEW items for sale within Australia by an Authorised Retailer of the particular product at the current RRP. The item must not be floor stock, ex demo or a discontinued model. Haworth’s must be a regular stockist of the particular item. Haworth’s exercise the right to deny this guarantee if any of the above terms are not met.


Free freight to ANYWHERE in Australia for purchases over $50!

At Haworth’s we really value our customers and will ship most purchases over $50 to any destination within Australia. *Please be aware that freight charges may be incurred on heavy or bulky items, such as amplifiers, keyboards/pianos, PA systems and speakers, and drumkits.


International Shipping!

Haworth’s are capable of shipping some items internationally. You can send us your location and the item(s) you wish to purchase here, or email us at shipping@haworthguitars.com.au, and we will reply with a quote for you.




*This guarantee does not apply to custom made gear or smaller accessory items. The item must still be in its original packaging as it was sent to the customer. The customer is responsible for getting the product back to Haworth Guitars at their own expense.

**This applies only to NEW items for sale within Australia by an Authorised Retailer of the particular product. The guarantee does not apply to price errors, items that are advertised as limited-quantity, items advertised below cost price, out of stock, open-box, clearance, refurbished/used items, Deal of the Day items. Free shipping does not apply to the item if the competitor’s store does not also offer free shipping. Haworth’s must have the item in stock.